You have some problems or questions about our App?

Just check our FAQ or write a message to our support team. We will help you as soon as possible!

Support2018-04-18T12:49:51+00:00

You have some problems or questions about our App?

Just check our FAQ or write a message to our support team. We will help you as soon as possible!

Some questions?
Check out our FAQ

How can i change/update my summoner?2018-03-05T10:28:59+00:00

Add and verify another summoner and then delete the old summoner. (You need to add a new summoner to delete the old one

Where do I find all received applications from players to join my team?2018-04-16T18:22:26+00:00

Go into the Team tab, click on your team and swipe left till the applications tab appears.

Where do I find all received invitations from other teams to join their team?2018-04-16T18:23:17+00:00

Go into the Activity tab and watch out for Team A/B invited you to join their team-entries. In the future there will be a separate screen for that.

Where do I find all friend/mate requests from other players?2018-04-16T18:24:13+00:00

Go into the Activity tab and watch out for Player A/B wants to add you to his mate list in the future there will be a separate screen for that.

How many teams can I create?2018-03-05T10:37:35+00:00

You can create 1 team and join 2 additional teams.

How many players can a team have?2018-03-05T10:34:06+00:00

10 people is the maximum, 5 as players and 5 as substitutes.

For how many teams I can apply?2018-03-05T10:35:34+00:00

There is no application limit, but as soon as you reached the maximum number of teams all pending applications will be deleted.

Why do some game-reports have no positions or doubled positions?2018-03-05T10:36:06+00:00

From time to time the Riot API is buggy, in this case we get not all data for some games.

Why am I the only player in my game-report?2018-03-05T10:36:32+00:00

Sometimes a game is too long ago, so we don’t get any data from the Riot API anymore.

The FAQ could not solve your problem?

Quality and usability are top priorities at MateCrate. If you have a problem or a question, please open the messenger on the right side and write us a message. Our team will take care of your concern as soon as possible.

…Sometimes it can happen that our sheep answers you.

…Sometimes it can happen that our sheep answers you.